Privacy Policy

We may collect the following categories of information:

• Contact information, such as your name, email address, phone number, username, or other information you voluntarily provide when contacting us or using our Services.
• Account and profile information obtained through connected platforms such as Instagram, Facebook, or Meta APIs, including account identifiers, usernames, profile names, profile metadata, linked page data, and other information made available through authorized integrations.
• Messaging and engagement data, such as direct messages, message metadata, comments, reactions, mentions, story-related events, and other interaction data that is made available through authorized platform integrations and user permissions.
• Technical and usage information, such as IP address, device information, browser type, referral URLs, pages viewed, timestamps, and log data generated when you access our website or connected services.
• Workflow and automation data, such as webhook payloads, event logs, processing results, alerts, and operational metadata generated when our automations or connected systems process platform events.
• Cookies and similar technologies, where applicable, to operate our website, improve performance, understand usage, and support security or analytics functions.

We collect information in the following ways:

• Directly from you when you submit forms, contact us, connect accounts, or otherwise communicate with us.
• Automatically when you use our website or Services, including through logs, cookies, analytics, and system monitoring tools.
• From third-party platforms and integrations, including Meta, Facebook, Instagram, and other connected services, when you authorize access or when data is made available through platform APIs, webhooks, and permissions.

We may use collected information to:

• Provide, operate, maintain, and improve our website, software, automations, and integrations.
• Authenticate users, maintain account connections, and process authorized API requests.
• Monitor and respond to messages, comments, mentions, and other interactions on connected Instagram, Facebook, or Meta-linked accounts.
• Generate alerts, analytics, summaries, classifications, recommendations, and workflow actions related to social media engagement, communications, or operational monitoring.
• Troubleshoot bugs, secure our systems, prevent abuse, and maintain logs for debugging, reliability, and compliance purposes.
• Communicate with users, respond to inquiries, and provide support.
• Comply with legal obligations, enforce our policies, and protect our rights, users, and systems.

Where required by applicable law, we process personal information on one or more of the following grounds:

• Your consent.
• Performance of a contract or provision of requested services.
• Our legitimate interests in operating, securing, improving, and supporting our Services.
• Compliance with legal obligations.

We do not sell personal information in the ordinary course of business. We may share information in the following limited circumstances:

• With service providers, contractors, and infrastructure providers that help us operate our website, applications, analytics, automation workflows, hosting, storage, logging, and support functions.
• With platform providers such as Meta, Facebook, and Instagram where required for the operation of connected Services or where data is exchanged through authorized platform APIs and tools. Meta and Instagram may also process data according to their own policies.
• In connection with legal requests, law enforcement, subpoenas, court orders, regulatory inquiries, or to protect the safety, rights, or property of users, third parties, or our business.
• In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to appropriate confidentiality and legal safeguards.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to operate the Services, maintain business and security records, resolve disputes, enforce agreements, and comply with legal obligations. Retention periods may vary depending on the type of data, the purpose for which it was collected, and legal or operational requirements.

Users may request access to, correction of, or deletion of their personal information by contacting us using the contact information below. If we receive data through Meta, Instagram, Facebook, or other third-party platforms, some requests may need to be made through the relevant platform directly, depending on the nature of the data and applicable platform rules. Our policy includes a process for users to request deletion of their data, which is specifically expected for Instagram-connected apps.

To request deletion of your data, email us with:

• Your full name,
• Your Instagram/Facebook username or connected identifier, if relevant,
• A description of your request,
• The email address or account used to interact with our Services.

We will review and respond within a reasonable timeframe and may request information necessary to verify your identity before fulfilling your request.

We use reasonable administrative, technical, and organizational measures to help protect information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Our Services may be hosted, operated, or supported in countries other than your own. By using our Services, you understand that your information may be transferred to and processed in jurisdictions that may have different data protection laws than your country of residence. Where required, we take reasonable steps to use appropriate safeguards.

Our Services are not directed to children under the age required by applicable law to independently consent to data processing. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us personal information improperly, contact us and we will investigate and take appropriate steps.

Our Services may interact with or rely on third-party platforms and tools, including Meta, Facebook, Instagram, hosting providers, analytics providers, workflow automation tools, and other service providers. These third parties may collect, process, or store information subject to their own terms and privacy policies. For example, Meta and Instagram process data under their own policies and platform rules.

We may use cookies, pixels, local storage, analytics tags, and similar technologies to operate the website, remember preferences, measure usage, secure the site, and improve user experience. Where required by law, we will provide notice and obtain consent for non-essential cookies. Users can also control cookies through browser settings, though disabling certain cookies may affect site functionality.

Depending on your location, you may have rights to:

• Access personal information we hold about you,
• Correct inaccurate information,
• Request deletion of your information,
• Object to or restrict certain processing,
• Withdraw consent where processing is based on consent,
• Request data portability,
• Lodge a complaint with a data protection authority.

If you are a resident of a jurisdiction with specific privacy rights, we will handle your request in accordance with applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or Services. When we do, we will update the effective date above. Continued use of the Services after an updated policy becomes effective constitutes acknowledgment of the revised policy, to the extent permitted by law.